Thursday, July 23, 2015

Learn more about local businesses at the M2M Expo July 28


The West Monroe-West Ouachita Chamber of Commerce will present a free opportunity for the public to learn more about local businesses and services offered in the area.

The Member2Member Expo, sponsored by Glenwood Regional Medical Center, is a free showcase of more than 50 local businesses and organizations who are current WMWO Chamber members.  The Expo will take place Tuesday, July 28 from 9 a.m. to 2 p.m. at the West Monroe Convention Center.

You don't have to be a WMWO Chamber member to attend.  The Expo is free to the general public. We encourage the community to attend the expo and visit with vendors, while learning more about the great local businesses that offer a variety of products and services.

Participating vendors will offer free samples, demonstrations and tons of door prizes.  The Chamber will offer a grand prize giveaway of a 48-inch flat screen television to be given away at 1:30 p.m. at the Expo.

From restaurants to retail clothing stores to professional services, the Member2Member Expo will be filled with dozens of vendors who offer all sorts of products and services.  This is a great opportunity to learn more about our community and the Chamber of Commerce, and as always, we encourage you to shop and support local!

Call the Chamber at (318) 325-1961 for more information or join the event on Facebook at:
https://www.facebook.com/events/398250113707601/


Thursday, July 16, 2015

La. Delta Community College offers certifications for businesses

Do you or your employees need Forklift/Mobile Crane, OSHA 10 or First Aid/CPR Training/Certifications? 

Louisiana Delta Community College's DeltaWorks can give you these certifications at your convenience with evening or weekend classes.  LDCC offers these courses at their campuses or at your site depending on the number of your employees. Contact LDCC DeltaWorks to get more information and set up your training. 

There are a number of other certifications and job specific training Delta Community College can provide to area employers.  La. Delta Community College has eight convenient locations throughout Northeast Louisiana and has a 2,100 square mile service area.

To learn more about these programs available to local businesses, contact Dean Baugh at dbaugh@ladelta.edu or (318) 547-0941.

For more information about Louisiana Delta Community College, visit their web site at www.ladelta.edu.

Thursday, July 2, 2015

Fourth of July festivities this weekend



There are plenty of things to do with the family this weekend in the Monroe and West Monroe area to celebrate the Fourth of July holiday. Information on these events are found below. For a complete listing of things to do or more information about hotels, restaurants or shopping opportunities, please contact the Monroe-West Monroe Convention and Visitors Bureau at (318) 387-5691 or at www.monroe-westmonroe.org.

Friday:
Faith, Family, Fireworks
Time: 9:00am-9:00pm
On July 3rd, the Duck Commander Warehouse will be hosting an all-day event. Si, Willie, and Reed Robertson will be taking the stage (on the loading dock, of course) and the family will be interacting with the audience throughout the day with eating contests and entertainment. And of course, it cannot be a redneck event without ending with a bang. Don't forget to bring your lawn chairs, Jack!
Venue: Duck Commander Warehouse
Address: 117 Kings Lane
West Monroe LA, 71292
Admission Cost:                Free
Phone: 318-387-0588

Saturday:
Fourth of July Children's Parade
Time: 9:30am
Children can decorate their bikes, trikes, and wagons and ride in the parade. Special guest will be Thomas Jefferson. There will be ice cream and Popsicles and music.
Venue: Triangle Park
Address: Corner of Pargoud Blvd. and Stuart Ave.
Monroe LA, 71201
Admission Cost: Free

Blues, Brews, & BBQ Day at the RiverMarket
Time: 10:00am-4:00pm
Enjoy this destination to shop and gather on the picturesque Ouachita River. This french-style market has a variety of culture, education and entertainment. The RiverMarket offers produce, artisan handmade items, food, and entertainment in a “town square” setting. Don't miss out on all the fun!
Address: 316 South Grand
Monroe LA, 71203
Phone: 318-807-9985
Web: downtownrivermarket.com

Downtown River Jam
Time: 5:00pm-9:00pm
Kevin D. Alexander, APLC presents Downtown River Jam on July 4th at the Downtown Riverwalk from 5pm-9pm!! There will be food trucks, spirits, and beer tastings. You don't wanna miss it! Come out and watch the fireworks while listening to live music with a fresh brew in your hand!!
Venue: Downtown Monroe
Address: 100 DeSiard Street
Monroe LA, 71201
Admission Cost: Free

The CenturyLink Star Spangled Spectacular!
Time: 9:00pm
It's time to celebrate America's independence! The annual Independence Day fireworks display will be on July 4th, 2015 at 9:00 pm. Best viewed from downtown Monroe, or close by, the fireworks will be shot from the center of the Endom Bridge! Display begins promptly at 9:00 pm, so don't be late!
Venue: Forsythe Park
Address: Louisville Avenue and Trenton Street
Monroe-West Monroe LA, 71201

Admission Cost: Free

Thursday, June 11, 2015

Summer Fun in the West Monroe and West Ouachita Area

Summer is here!  Kids are out of school, vacations are being planned, and there is a more relaxed feeling throughout the community.

If you are looking for fun things to do with your family this summer, there are plenty of opportunities right here in northeast Louisiana.

Several members of the West Monroe-West Ouachita Chamber of Commerce offer fun, low-cost entertainment right at your fingertips.

Chamber members such as Bayou Bowl, Skate Town and Louisiana Purchase Zoological Society have several programs and specials for children and families during the summer. These businesses often have "hot deals" available to families. You can keep up with all WMWO Chamber hot deals through our web site at http://business.westmonroechamber.org/hotdeals/.

If you are looking for a camp or structured activity for your child this summer, there are several facilities that offer day camps or week-long camps for children ranging from sports to art to music. Whether it's an overnight camp experience at Seeker Springs or an art camp at MoJoy Studio, there is something for everyone.

An extensive list of regional camps and summer activities can be found by visiting the Monroe-West Monroe Convention and Visitor Bureau's web site at www.monroe-westmonroe.org.

Make the most of your summertime by taking advantage of some of the great businesses, camps and programs being offered in the community. If the WMWO Chamber of Commerce can help answer any questions or provide more information, please contact our office by calling (318) 325-1961 or visiting our website at www.westmonroechamber.org.

Happy Summer Everyone!


Thursday, May 14, 2015

Posture Productivity in the Workplace



The WMWO Chamber of Commerce recently hosted a lunch and learn with Dr. Daniel Steffins of the Spinal Health Center in West Monroe as the guest speaker.  Dr. Steffins presented “THE POSTURE-PRODUCTIVITY LINK!” and provided attendees with a host of interesting current absenteeism statistics and how posture effects work productivity. 

According to statistics provided by Dr. Steffin, approximately 31 million work  days were last year lost due to problems such as low back and neck pain as well as headaches. This is a cause for concern considering that the most common reason given for taking a day off sick in 2013 was the common cold, and this led to only 27.4 million days off work.

U.S. Bureau of Labor Statistics reports 650,000 work-related musculoskeletal disorders (WRMSDs), resulting in costs to employers of over $20 billion . These costs include Worker's Compensation and medical expenses, the latter of which are increasing 2.5 times faster than benefit costs.

Musculoskeletal disorders account for 34% of all lost workdays, and account for $1 of every $3 spent for workers’ compensation, resulting in a total direct cost of $50 billion annually.

Worker's Compensation claims per injury equal $29,000 - $32,000 per year.  Medical bills for the average shoulder injury (excluding surgery) are $20,000 per year.  Indirect costs are 3 to 5 times higher, reaching approximately $150 billion per year.  Cost of hiring replacement staff is between $130,000-166,000 per year.

Poor ergonomic practices or work stations can play a significant role in the development of many preventable musculoskeletal disorders including neck and back pain, shoulder and arm pain, headaches, or occupational overuse syndrome (previously known as RSI). Many of these injuries are avoidable by implementing correct ergonomics within the workplace.

Sustained sitting places increases pressure through the intervertebral discs in your spine.  A poorly adjusted chair will change the posture of your spine resulting in sore lower back muscles, and if your upper back posture in impacted you may sit with your head poking forward to see the monitor.  The average head weighs between 9 to 12 lbs and sitting in a forward head-on-neck posture for extended periods is very fatiguing to your muscles, contributing to headaches.

The National Headaches Foundation noted that half of 400,000 respondents of a 2008 survey stated they miss 1-3 work days per month due to headaches, and headaches cost companies nearly $17 billion annually due to absenteeism, lost productivity and medical expenses.

A recent article in the American Journal of Health Promotions, stated that for every $1 spent on a corporate wellness program, a return of $2.13 to $10.10 can be expected through lower medical claims, reduced absenteeism, improved productivity, and other factors.


Dr. Steffins and his team at Spinal Health Center are able to provide basic services including onsite workstation ergonomic assessments, employee lunch and learn workshops focusing on topics appropriate for your company, and/or onsite 10-minute “stress break” chair massages for employees with zero out-of-pocket expense for your company. Please give them a call today, at 318-322-2250, to schedule a complimentary consultation. They can quickly customize a solution for your company!

Wednesday, May 6, 2015

Celebrate National Small Business Week May 4-8, 2015



The U.S. Small Business Administration recognizes National Small Business Week May 4-8, 2015.

Across the nation and in Louisiana, small businesses have a huge impact on the economy.  The Louisiana Association of Business and Industry (LABI) reports there are more than 424,000 businesses in Louisiana, employing more than 892,000 people.  Small businesses make up more than 97 percent of Louisiana's employers, providing more than half of the state's private workforce in 2012.

The Small Business Administration reports most of the employment from small businesses come from firms with 20-499 employees.  Most of Louisiana's small businesses are very small as approximately 80 percent of all businesses have no employees and most employers have fewer than 20 employees.

The West Monroe-West Ouachita Chamber of Commerce applauds these small businesses for their hard work and dedication and the value they bring to our local economy.  Small businesses create jobs for our residents, and sales tax generated by these businesses help fund schools, parks, roadways and other amenities that keep our community strong and healthy.

The WMWO Chamber has signs posted at small businesses in West Monroe this week reminding the public to support small business and shop local.  To learn more about the impact small businesses have in this country, please visit www.sba.gov.

Thursday, April 16, 2015

Excellence in Customer Service: Creating the Right Environment



Think back. When is the last time that you received excellent customer service? Not the expected service or decent service, but that above-and-beyond service that makes an organization or business really stand out in your mind.

Now, who performed this feat of excellence? I’m willing to bet that it was the front line staff of the organization – the cashier, switchboard operator, waiter, hostess, order-taker or receptionist. Most of a company’s impressions are made by the individuals that many times are in entry-level positions with limited experience and training.

When was the last time you had terrible service? Odds are that the poor service was delivered by front line, entry-level staff. Why did one person or one organization succeed when others often fail? The key to having consistently good, if not excellent service, is in creating an environment that clearly defines the expectation of service and provides the resources for staff to deliver.

Creating an environment of excellence starts at the top. Management must be the models for all other levels, but it must also specifically define the expectations. This means writing policy, procedures or guidelines that are specific to each position.

Once guidelines are in writing, it is up to management to ensure understanding. Providing mentoring and evaluations of performance are both excellent tools to determine if staff members understand the expectations. Do not be afraid to revise policy regularly in order to make your vision clear.

Now comes the really hard part. You have to enforce the rules, consistently and with everyone. This is easier if you take the time to write position-specific guidelines. This allows for flexibility since you may require some actions by one position while other positions have different expectations or even limitations. For instance, a cashier may be instructed never to leave a specific post, limiting their ability to provide hands-on help to a customer. It is up to you to provide an alternative if you want this level of service to be provided by your business.

Allow people the opportunity to learn about other areas within an organization. This creates a team that understands, respects and can assist one another. Recognize the good as often as you correct the bad and make sure that examples of excellence are celebrated by everyone.


Last but certainly not least, give staff the flexibility and support needed to go the extra mile. A perfect example comes from Zappos, an on-line shopping outlet that has limited personal contact with customers. Consequently, they try to maximize these opportunities. They have empowered their customer service representatives with a limited budget to provide the extra as determined by the REPRESENTATIVE. Sometimes this is done in the form of an upgrade in customer status, but it is not limited to in-house perks. A Zappos representative sent a customer flowers on behalf of the company after learning about a recent illness. That is excellence – all because the company voiced its expectation and then supported its staff as they strived to deliver more than just the expect! 

This article was written by Denise Calhoun with the City of West Monroe. Denise recently led a customer service workshop for WMWO Chamber members. To learn more about customer service, please call the WMWO Chamber at (318) 325-1961.