Thursday, July 23, 2015
Learn more about local businesses at the M2M Expo July 28
The West Monroe-West Ouachita Chamber of Commerce will present a free opportunity for the public to learn more about local businesses and services offered in the area.
The Member2Member Expo, sponsored by Glenwood Regional Medical Center, is a free showcase of more than 50 local businesses and organizations who are current WMWO Chamber members. The Expo will take place Tuesday, July 28 from 9 a.m. to 2 p.m. at the West Monroe Convention Center.
You don't have to be a WMWO Chamber member to attend. The Expo is free to the general public. We encourage the community to attend the expo and visit with vendors, while learning more about the great local businesses that offer a variety of products and services.
Participating vendors will offer free samples, demonstrations and tons of door prizes. The Chamber will offer a grand prize giveaway of a 48-inch flat screen television to be given away at 1:30 p.m. at the Expo.
From restaurants to retail clothing stores to professional services, the Member2Member Expo will be filled with dozens of vendors who offer all sorts of products and services. This is a great opportunity to learn more about our community and the Chamber of Commerce, and as always, we encourage you to shop and support local!
Call the Chamber at (318) 325-1961 for more information or join the event on Facebook at:
https://www.facebook.com/events/398250113707601/
Thursday, July 16, 2015
La. Delta Community College offers certifications for businesses
Do you or your employees need Forklift/Mobile
Crane, OSHA 10 or First Aid/CPR Training/Certifications?
Louisiana Delta Community College's DeltaWorks can give you these certifications at your convenience with evening or weekend classes. LDCC offers these courses at their campuses or at your site depending on the number of your employees. Contact LDCC DeltaWorks to get more information and set up your training.
There are a number of other certifications and job specific training Delta Community College can provide to area employers. La. Delta Community College has eight convenient locations throughout Northeast Louisiana and has a 2,100 square mile service area.
To learn more about these programs available to local businesses, contact Dean Baugh at dbaugh@ladelta.edu or (318) 547-0941.
For more information about Louisiana Delta Community College, visit their web site at www.ladelta.edu.
Louisiana Delta Community College's DeltaWorks can give you these certifications at your convenience with evening or weekend classes. LDCC offers these courses at their campuses or at your site depending on the number of your employees. Contact LDCC DeltaWorks to get more information and set up your training.
There are a number of other certifications and job specific training Delta Community College can provide to area employers. La. Delta Community College has eight convenient locations throughout Northeast Louisiana and has a 2,100 square mile service area.
To learn more about these programs available to local businesses, contact Dean Baugh at dbaugh@ladelta.edu or (318) 547-0941.
For more information about Louisiana Delta Community College, visit their web site at www.ladelta.edu.
Thursday, July 2, 2015
Fourth of July festivities this weekend
There are plenty of things to do with the family this weekend in the Monroe and West Monroe area to celebrate the Fourth of July holiday. Information on these events are found below. For a complete listing of things to do or more information about hotels, restaurants or shopping opportunities, please contact the Monroe-West Monroe Convention and Visitors Bureau at (318) 387-5691 or at www.monroe-westmonroe.org.
Friday:
Faith, Family, Fireworks
Time: 9:00am-9:00pm
On July 3rd, the Duck Commander Warehouse will be hosting an
all-day event. Si, Willie, and Reed Robertson will be taking the stage (on the
loading dock, of course) and the family will be interacting with the audience
throughout the day with eating contests and entertainment. And of course, it
cannot be a redneck event without ending with a bang. Don't forget to bring
your lawn chairs, Jack!
Venue: Duck Commander Warehouse
Address: 117 Kings Lane
West Monroe LA, 71292
Admission
Cost:
Free
Phone: 318-387-0588
Saturday:
Fourth of July Children's Parade
Time: 9:30am
Children can decorate their bikes, trikes, and wagons and
ride in the parade. Special guest will be Thomas Jefferson. There will be ice
cream and Popsicles and music.
Venue: Triangle Park
Address: Corner of Pargoud Blvd. and Stuart Ave.
Monroe LA, 71201
Admission Cost: Free
Blues, Brews, & BBQ Day at the RiverMarket
Time: 10:00am-4:00pm
Enjoy this destination to shop and gather on the picturesque
Ouachita River. This french-style market has a variety of culture, education
and entertainment. The RiverMarket offers produce, artisan handmade items, food,
and entertainment in a “town square” setting. Don't miss out on all the fun!
Address: 316 South Grand
Monroe LA, 71203
Phone: 318-807-9985
Web: downtownrivermarket.com
Downtown River Jam
Time: 5:00pm-9:00pm
Kevin D. Alexander, APLC presents Downtown River Jam on July
4th at the Downtown Riverwalk from 5pm-9pm!! There will be food trucks,
spirits, and beer tastings. You don't wanna miss it! Come out and watch the
fireworks while listening to live music with a fresh brew in your hand!!
Venue: Downtown Monroe
Address: 100 DeSiard Street
Monroe LA, 71201
Admission Cost: Free
The CenturyLink Star Spangled Spectacular!
Time: 9:00pm
It's time to celebrate America's independence! The annual
Independence Day fireworks display will be on July 4th, 2015 at 9:00 pm. Best
viewed from downtown Monroe, or close by, the fireworks will be shot from the
center of the Endom Bridge! Display begins promptly at 9:00 pm, so don't be
late!
Venue: Forsythe Park
Address: Louisville Avenue and Trenton Street
Monroe-West Monroe LA, 71201
Admission Cost: Free
Thursday, June 11, 2015
Summer Fun in the West Monroe and West Ouachita Area
Summer is here! Kids are out of school, vacations are being planned, and there is a more relaxed feeling throughout the community.
If you are looking for fun things to do with your family this summer, there are plenty of opportunities right here in northeast Louisiana.
Several members of the West Monroe-West Ouachita Chamber of Commerce offer fun, low-cost entertainment right at your fingertips.
Chamber members such as Bayou Bowl, Skate Town and Louisiana Purchase Zoological Society have several programs and specials for children and families during the summer. These businesses often have "hot deals" available to families. You can keep up with all WMWO Chamber hot deals through our web site at http://business.westmonroechamber.org/hotdeals/.
If you are looking for a camp or structured activity for your child this summer, there are several facilities that offer day camps or week-long camps for children ranging from sports to art to music. Whether it's an overnight camp experience at Seeker Springs or an art camp at MoJoy Studio, there is something for everyone.
An extensive list of regional camps and summer activities can be found by visiting the Monroe-West Monroe Convention and Visitor Bureau's web site at www.monroe-westmonroe.org.
Make the most of your summertime by taking advantage of some of the great businesses, camps and programs being offered in the community. If the WMWO Chamber of Commerce can help answer any questions or provide more information, please contact our office by calling (318) 325-1961 or visiting our website at www.westmonroechamber.org.
Happy Summer Everyone!
If you are looking for fun things to do with your family this summer, there are plenty of opportunities right here in northeast Louisiana.
Several members of the West Monroe-West Ouachita Chamber of Commerce offer fun, low-cost entertainment right at your fingertips.
Chamber members such as Bayou Bowl, Skate Town and Louisiana Purchase Zoological Society have several programs and specials for children and families during the summer. These businesses often have "hot deals" available to families. You can keep up with all WMWO Chamber hot deals through our web site at http://business.westmonroechamber.org/hotdeals/.
If you are looking for a camp or structured activity for your child this summer, there are several facilities that offer day camps or week-long camps for children ranging from sports to art to music. Whether it's an overnight camp experience at Seeker Springs or an art camp at MoJoy Studio, there is something for everyone.
An extensive list of regional camps and summer activities can be found by visiting the Monroe-West Monroe Convention and Visitor Bureau's web site at www.monroe-westmonroe.org.
Make the most of your summertime by taking advantage of some of the great businesses, camps and programs being offered in the community. If the WMWO Chamber of Commerce can help answer any questions or provide more information, please contact our office by calling (318) 325-1961 or visiting our website at www.westmonroechamber.org.
Happy Summer Everyone!
Thursday, May 14, 2015
Posture Productivity in the Workplace
The WMWO Chamber of Commerce recently hosted a lunch and learn with Dr. Daniel Steffins of the Spinal Health Center in West Monroe as the guest speaker. Dr. Steffins presented “THE POSTURE-PRODUCTIVITY LINK!” and provided attendees with a
host of interesting current absenteeism statistics and how posture effects work
productivity.
According to statistics provided by Dr. Steffin, approximately 31 million work days were last year lost due to problems such as low back and neck pain as well as headaches. This is a
cause for concern considering that the most common reason given for taking a
day off sick in 2013 was the common cold, and this led to only 27.4 million
days off work.
U.S.
Bureau of Labor Statistics reports 650,000 work-related musculoskeletal
disorders (WRMSDs), resulting in costs to employers of over $20 billion .
These costs include Worker's Compensation and medical expenses, the latter of
which are increasing 2.5 times faster than benefit costs.
Musculoskeletal
disorders account for 34% of all lost workdays, and account for $1 of every $3
spent for workers’ compensation, resulting in a total direct cost of $50
billion annually.
Worker's
Compensation claims per injury equal $29,000 - $32,000 per year. Medical bills for the average shoulder injury
(excluding surgery) are $20,000 per year.
Indirect costs are 3 to 5 times higher, reaching approximately $150
billion per year. Cost of hiring
replacement staff is between $130,000-166,000 per year.
Poor ergonomic practices or work stations can play a significant role in the development of many preventable musculoskeletal disorders including neck and
back pain, shoulder and arm pain, headaches, or occupational overuse syndrome
(previously known as RSI). Many of these injuries are avoidable by implementing
correct ergonomics within the workplace.
Sustained
sitting places increases pressure through the intervertebral discs in your
spine. A poorly adjusted chair will
change the posture of your spine resulting in sore lower back muscles, and if
your upper back posture in impacted you may sit with your head poking forward
to see the monitor. The average head
weighs between 9 to 12 lbs and sitting in a forward head-on-neck posture for
extended periods is very fatiguing to your muscles, contributing to headaches.
The
National Headaches Foundation noted that half of 400,000 respondents of a 2008
survey stated they miss 1-3 work days per month due to headaches, and headaches
cost companies nearly $17 billion annually due to absenteeism, lost
productivity and medical expenses.
A recent
article in the American Journal of Health Promotions, stated that for every $1
spent on a corporate wellness program, a return of $2.13 to $10.10 can be
expected through lower medical claims, reduced absenteeism, improved
productivity, and other factors.
Dr. Steffins and his
team at Spinal Health Center are able to provide basic services including onsite workstation ergonomic
assessments, employee lunch and learn workshops focusing on topics appropriate
for your company, and/or onsite 10-minute “stress break” chair massages for
employees with zero out-of-pocket expense for your company. Please give them a
call today, at 318-322-2250, to schedule a complimentary consultation. They
can quickly customize a solution for your company!
Wednesday, May 6, 2015
Celebrate National Small Business Week May 4-8, 2015
The U.S. Small Business Administration recognizes National Small Business Week May 4-8, 2015.
Across the nation and in Louisiana, small businesses have a huge impact on the economy. The Louisiana Association of Business and Industry (LABI) reports there are more than 424,000 businesses in Louisiana, employing more than 892,000 people. Small businesses make up more than 97 percent of Louisiana's employers, providing more than half of the state's private workforce in 2012.
The Small Business Administration reports most of the employment from small businesses come from firms with 20-499 employees. Most of Louisiana's small businesses are very small as approximately 80 percent of all businesses have no employees and most employers have fewer than 20 employees.
The West Monroe-West Ouachita Chamber of Commerce applauds these small businesses for their hard work and dedication and the value they bring to our local economy. Small businesses create jobs for our residents, and sales tax generated by these businesses help fund schools, parks, roadways and other amenities that keep our community strong and healthy.
The WMWO Chamber has signs posted at small businesses in West Monroe this week reminding the public to support small business and shop local. To learn more about the impact small businesses have in this country, please visit www.sba.gov.
Thursday, April 16, 2015
Excellence in Customer Service: Creating the Right Environment
Think back. When is the last time that you received
excellent customer service? Not the expected service or decent service, but
that above-and-beyond service that makes an organization or business really
stand out in your mind.
Now,
who performed this feat of excellence? I’m willing to bet that it was the front
line staff of the organization – the cashier, switchboard operator, waiter,
hostess, order-taker or receptionist. Most of a company’s impressions are made
by the individuals that many times are in entry-level positions with limited
experience and training.
When
was the last time you had terrible service? Odds are that the poor service was
delivered by front line, entry-level staff. Why did one person or one
organization succeed when others often fail? The key to having consistently
good, if not excellent service, is in creating an environment that clearly
defines the expectation of service and provides the resources for staff to
deliver.
Creating
an environment of excellence starts at the top. Management must be the models
for all other levels, but it must also specifically define the expectations.
This means writing policy, procedures or guidelines that are specific to each
position.
Once
guidelines are in writing, it is up to management to ensure understanding.
Providing mentoring and evaluations of performance are both excellent tools to
determine if staff members understand the expectations. Do not be afraid to
revise policy regularly in order to make your vision clear.
Now
comes the really hard part. You have to enforce the rules, consistently and
with everyone. This is easier if you take the time to write position-specific
guidelines. This allows for flexibility since you may require some actions by
one position while other positions have different expectations or even
limitations. For instance, a cashier may be instructed never to leave a
specific post, limiting their ability to provide hands-on help to a customer.
It is up to you to provide an alternative if you want this level of service to
be provided by your business.
Allow people the opportunity to
learn about other areas within an organization. This creates a team that
understands, respects and can assist one another. Recognize the good as often
as you correct the bad and make sure that examples of excellence are celebrated
by everyone.
Last
but certainly not least, give staff the flexibility and support needed to go
the extra mile. A perfect example comes from Zappos, an on-line
shopping outlet that has limited personal contact with customers. Consequently,
they try to maximize these opportunities. They have empowered their customer
service representatives with a limited budget to provide the extra as
determined by the REPRESENTATIVE. Sometimes this is done in the form of an upgrade
in customer status, but it is not limited to in-house perks. A Zappos
representative sent a customer flowers on behalf of the company after learning
about a recent illness. That is excellence – all because the company voiced its
expectation and then supported its staff as they strived to deliver more than
just the expect!
This article was written by Denise Calhoun with the City of West Monroe. Denise recently led a customer service workshop for WMWO Chamber members. To learn more about customer service, please call the WMWO Chamber at (318) 325-1961.
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